Refund Policy
Thank you for shopping with BharatBookShop (“we,” “us,” “our,” or “BharatBookShop.com”). This Return Policy outlines our procedures for returns, exchanges, and refunds. By making a purchase on our website, BharatBookShop.com (“the Site”), you agree to the terms outlined in this Return Policy.
1. Returns and Exchanges:
1.1 Eligibility:
- You may be eligible for a return or exchange within 2 days from the date of purchase. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
1.2 Non-Returnable Items:
- Certain items, such as downloadable software, gift cards, and perishable goods, are non-returnable.
2. Return Process:
2.1 Initiating a Return:
- To initiate a return, please contact our customer service team at [sales@bharatbookshop.com] within the specified return period. Provide your order number, the item(s) you wish to return, and the reason for the return.
2.2 Return Authorization:
- Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item(s). Include the RA number on the outside of the package.
2.3 Shipping Costs:
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.
3. Refunds:
3.1 Refund Process:
- Refunds will be processed within 2 business days after receiving the returned item(s) and inspecting them for eligibility.
3.2 Original Payment Method:
- Refunds will be issued to the original payment method used for the purchase.
3.3 Partial Refunds:
- In certain situations, a partial refund may be granted for items that are not in their original condition, damaged, or missing parts.
4. Exchanges:
4.1 Exchange Process:
- If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
5. Damaged or Defective Items:
5.1 Reporting Issues:
- If you receive a damaged or defective item, please contact us within 2 days of receiving the product. Provide photos of the damaged or defective item for our records.
5.2 Replacement or Refund:
- We will either replace the damaged or defective item or provide a refund, depending on your preference and product availability.
6. Contact Us:
6.1 Questions:
- If you have any questions or concerns about our Return Policy, please contact us at [sales@bharatbookshop.com].
By making a purchase on our website, you acknowledge that you have read and understood this Return Policy and agree to its terms.